Information We Collect
We collect information necessary to process your Kyrgyzstan e-visa application, including:
Personal Information
- Full name as shown in passport
- Date and place of birth
- Nationality and passport details
- Contact information (email, phone, address)
- Travel itinerary and accommodation details
Documents and Photos
- Passport bio-data page copy
- Recent passport-style photograph
- Supporting documents (flight bookings, hotel reservations)
- Additional documents as required by authorities
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
How We Use Your Information
Your information is used exclusively for:
- Processing your e-visa application
- Communicating with you about your application status
- Providing customer support and assistance
- Complying with legal and regulatory requirements
- Improving our services and user experience
Information Sharing
We share your information only when necessary:
Government Authorities
Your application and supporting documents are submitted to Kyrgyzstan immigration authorities for visa processing. This is essential for obtaining your e-visa.
Service Providers
We may share limited information with trusted service providers who assist us in:
- Payment processing
- Document verification
- Customer support services
- Technical infrastructure maintenance
Legal Requirements
We may disclose information when required by law, court order, or government request.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data transmission uses 256-bit SSL encryption
- Secure Storage: Information is stored on encrypted, secure servers
- Access Control: Limited access to authorised personnel only
- Regular Audits: Security systems are regularly tested and updated
- Compliance: We follow international data protection standards
Data Retention
We retain your information for the following periods:
- Application Data: 7 years from application date
- Payment Information: As required by financial regulations
- Communication Records: 3 years for customer service purposes
- Website Analytics: 2 years for service improvement
Your Rights
Under data protection laws, you have the right to:
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a structured format
- Objection: Object to certain types of data processing
- Restriction: Request limitation of data processing
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalised content and recommendations
You can control cookie settings through your browser preferences.
International Transfers
Your information may be transferred to and processed in countries outside your residence for visa processing purposes. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this privacy policy periodically. Changes will be posted on our website with the effective date. Continued use of our service constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Last updated: September 2025